BOOKING INFORMATION GUIDE
Please read carefully
OCCUPANCY
Brackenwood can comfortably accommodate
4 people, with the accommodation comprising of a double room and a twin room (which can be converted to a king size bed if
required). As the Property is offered primarily for family holidays Forest Charm Ltd reserves the right to refuse or
curtail any reservation which appears to not meet this requirement, either by numbers in the party or composition.
PERIOD OF HIRE
The property is let by the week on a Saturday to Saturday OR Tuesday to Tuesday basis. A
holiday let starts at 3pm on the day of your arrival and ends at 10am on the day of departure.
SHORT BREAKS
Short breaks are offered either as a 3 night long weekend break commencing on a Saturday and finishing
on a Tuesday OR as a 4 night long mid-week break commencing on a Tuesday and finishing on a Saturday.
CHILDREN
Well
behaved children of all ages are welcome at Brackenwood which can offer additional baby items if required. More detail
is supplied in the 'Bring The Family' section.
DOGS
Well behaved and fully house trained
dogs are also welcome to stay at Brackenwood but by prior arrangement only. A small supplementary charge per pet is
payable per week or short break. More detail is supplied in our 'Bring The Family' section.
GAS,
ELECTRICITY, HOT WATER & HEATING
The cost of gas and electricty is included in the tariffs. Hot water and heating is also provided
by the Rayburn Aga cooking range, which can be thermostatically controlled to suit your own requirements.
TELEPHONE
A telephone is provided for incoming and emergency calls only. The number will be listed on the detail
sent to you in preparation for your arrival.
Wi-Fi & FAX FACILITIES
We have both Wi-Fi and an incoming fax
facility as an additional benefit to guests who either need to bring or would like to use their laptops during their stay.
LINENS & TOWELS
Hypo-allergenic duvets and pillows are provided together with 100% cotton bed linens and towels.
However baby cot bedding and linens are not provided.
For stays of more than one week, additional linens will be left for your use or you may prefer to
take advantage of our Housekeeping services. Please contact us for further details.
DAMAGES & BREAKAGES
Please take care whilst you are staying in Brackenwood. You are responsible and liable for
any damages or breakages, to both the accommodation and its contents during your stay. Any incidents must be reported
as and if they occur. Minor breakages are not normally charged for, but you will be sent an invoice for repair and making
good or replacement if the damage or breakage is more significant, and there may make an additional charge of £15 if
you did not report any incident.
DEPOSITS
A non-refundable reservation deposit
of £150 per week or short break is payable at the time of booking. Additionally a security deposit of £100
is payable with the balance payment of your booking. You will be due a refund of this security deposit amount one week
after your departure and we will account to you for any deductions made if necessary against damages, breakages and additional
cleaning costs.
CANCELLATION & INSURANCE
Whilst it is not a condition of your booking to have insurance
we do strongly recommend it and would suggest that you also check that your policy includes cancellation cover, as once a
booking has been made you are liable for the full cost of the holiday and your weekly or short break booking deposit is not
refundable under any circumstances.
By making your booking, our agreement is a legal contract
and your booking deposit is non-refundable. If you cannot take your holiday and the booking cannot be re-let, you are
still liable to pay for the booking in full, even if we have not yet received your balance. If we do succeed in re-letting
the booking, you are no longer liable for the balance, or we will refund it to you if you have already paid it, less an additional
10% administration fee of the period tariff provided your cancellation was received in writing more than 6 weeks before your
planned arrival date. Where your cancellation letter is received less than 6 weeks before your planned arrival date
this administration fee increases to 15%.
NON AVAILABILITY OF ACCOMMODATION
We would only cancel your holiday if your accommodation was unavailable for reasons beyond our control. We
would refund all monies paid by you for the holiday. Our liability woud not extend beyond this refund.
LIABILITY
We do not accept any liability for any damage, loss or injury to any member of your party or any vehicle or
possessions, unless proven to be caused by a negligent act by ourselves or our employees or contractors whilst acting in the
course of employment.
SMOKING
Smoking is not permitted in the house. Please also remember that not all Visitors smoke, so
perhaps additional attention needs to be made outside too before your departure - to clean up after yourself!
COMPLAINTS
In the unlikely event that something should not be to your satisfaction on your arrival please do contact
us immediately and we shall endeavour to put matters right as quickly as possible. Additional cleaning or minor repairs,
for example, can usually be arranged without delay. Full detail on how to make contact during your stay will be supplied
in the propoerty information file. We may not be able to resolve a problem to your satisfaction if you tell us of it
only on or after your departure. No such matters can be dealt with after completion of the rental period.
ARRIVAL
Brackenwood
will be available to you from 3pm on the day of your arrival. We may not be able to accommodate you if you arrive earlier
than the agreed time as we will be busy preparing the house for you.
DEPARTURE
Your let period finishes at 10am on
the day of your departure. The property is thoroughly inspected between Visitors but there is only a limited time available
for this and we do ask you please to leave your holiday home in a clean and welcoming condition for the next guests.
Failure to do so could result in additional charges.
ADDITIONAL INFORMATION
It is important to us that you enjoy
your stay and the charms of the New Forest. Should you require any further information in advance to help you plan your
trip or have any further questions not covered within this information please do not hesitate to contact us either by telephone
or email.
